Zendesk is a premium and award-winning help desk and customer service solution with specialized Customer Service Software & Support Ticket System. Zendesk improves communication and connects consumers with special focus on both enterprise and small business owners, and it is efficient anywhere.

  • Our Zendesk survey starts with one of the best Zendesk highlights – its capacity to make, handle and track customer service tickets from an assortment of sources, including telephone, cell phones, the web, email and online networking. This enables your customers to contact your organization however they want. When support tickets are set up, your agents can get instant access and follow up.
  • Zendesk keeps a record of all correspondence for every individual ticket. It additionally enables specialists to join notes to any ticket. It enables operators to handle more than one client at a time in order to improve efficiency.
  • Many online customers prefer to use self-service support whenever possible. Zendesk Help Desk application allows you to create an online Help Center that includes valuable information, such as answers to the most frequently answered questions, knowledge based information like user guides, community forums, search tools and related articles.
  • Zendesk has a superior analytical tracking system that provides instant real-time data. Businesses can track individual customer support tickets or obtain more general analytical data. They can also track individual customer support agents or entire departments. This analytical data is extremely valuable in detecting poor agent performance and identifying top performers. Even more importantly, it can help companies track customer satisfaction rates and improve overall customer support and efficiency.
  • Another amazing feature of Zendesk is its ability to integrate with numerous apps, such as Magento, Salesforce, Slack, and others. They cover everything from better data consolidation to automatic ticket reminders to new telephony and chat integrations. These technologies allow companies to customize their Help Desk to meet the specific needs of the business, in turn creating more efficient and valuable customer engagements that can boost both sales and productivity.
Ticket Management
  • Our Zendesk survey starts with one of the best Zendesk highlights – its capacity to make, handle and track customer service tickets from an assortment of sources, including telephone, cell phones, the web, email and online networking. This enables your customers to contact your organization however they want. When support tickets are set up, your agents can get instant access and follow up.
  • Zendesk keeps a record of all correspondence for every individual ticket. It additionally enables specialists to join notes to any ticket. It enables operators to handle more than one client at a time in order to improve efficiency.
Self-Service Online Support
  • Many online customers prefer to use self-service support whenever possible. Zendesk Help Desk application allows you to create an online Help Center that includes valuable information, such as answers to the most frequently answered questions, knowledge based information like user guides, community forums, search tools and related articles.
Analytical Reports
  • Zendesk has a superior analytical tracking system that provides instant real-time data. Businesses can track individual customer support tickets or obtain more general analytical data. They can also track individual customer support agents or entire departments. This analytical data is extremely valuable in detecting poor agent performance and identifying top performers. Even more importantly, it can help companies track customer satisfaction rates and improve overall customer support and efficiency.
Integration with many platforms
  • Another amazing feature of Zendesk is its ability to integrate with numerous apps, such as Magento, Salesforce, Slack, and others. They cover everything from better data consolidation to automatic ticket reminders to new telephony and chat integrations. These technologies allow companies to customize their Help Desk to meet the specific needs of the business, in turn creating more efficient and valuable customer engagements that can boost both sales and productivity.
  • Basic Zendesk Features

    • Flexible ticket management with automated workflow
    • Multi-channel support: email, web, phone, chat, social media
    • Mobile support with native iPhone, iPad, and Android apps
    • Robust reporting and advanced analytics
    • Customer facing web interface that you can easily brand
    • Knowledge base portal and community forums included
    • Over 100 out-of-the-box integrations with 3rd party apps
    • Full CSS rebranding
    • Open API enabling seamless integration into your business
    • Multi-brand support with linked accounts
    • Unlimited, free "light agents" (Enterprise plan only)
    • Group rules and macros
    • Screencasting
    • Public and private forums
    • Multi locale (timezone and languages)
    • Export ticket views to CSV
    • SSO with Twitter, Facebook, Google and SAML
    • REST API
    • Pre-built: Salesforce, SugarCRM

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