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Is your return policy shooing customers away?

Are you ready for the biggest shopping days of the year? Remember that being prepared also means having a strategic plan in place for after sales made, including handling returns. Even for the most well-organized customer service functions, seeing query […]

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What’s missing from your email and chat support

Increasing competition is forcing businesses to pay much more attention to satisfying customers, including by providing strong customer service. Servicing a customer is a part of every purchase and interaction with internal and external contacts. It can last a few […]

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Top 9 signs your customer care service sucks

Excellent customer service is a necessity for every business, regardless of industry or business model. Businesses know that providing a positive customer care experience for buyers is of utmost importance that can impact their growth. Research shows that poor customer […]

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