B2B SOLUTIONS / Cryptocurrency Support

Cryptocurrency exchanges are where customers trade their digital currencies for other assets, such as conventional fiat money, or different digital currencies. At VSynergize, we help crypto exchanges provide excellent customer service and steadily build their revenues.

  • Core strength in customer service

    Customer service is one of the most important parts towards having a successful cryptocurrency exchange. The customer service executives besides attending to customer complaints, also have to approve KYC, prepare the deposit and withdrawal of fiat cash.

    An efficient and well trained customer service support system will assure your clients will start exchanging and generating revenue from the moment they join.

  • Trained in trouble ticketing solution

    At VSynergize, we are specially trained to trouble shoot any problems the client may face. We use Freshdesk and Zendesk which are trouble ticketing solutions used by the world's major cryptocurrency exchanges.

Providing impeccable service and support

We offer cryptocurrency exchange platforms excellent customer support and provide quick technical solutions in

  • Login issues
  • Missing BTC packages
  • Missing commissions
  • Turning off Google authenticator
  • Signing under the wrong sponsor
  • Security questions
  • Payment of the wrong amount
  • Pending packages
  • Voided orders

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